Trust & Safety Operations Manager

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. 

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families. 

Equal Opportunity Employer 

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here.  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

DUTIES:

-Manage the overall operations & projects within the client Trust & Safety (online content
moderation) team.

-Supervise a group of team leads.

-Handle day to day operations with a focus on
analytics, coaching, recognition, and performance management.

-Conduct governance meetings including daily, weekly, monthly and quarterly meetings and submit associated reports in advance.

-Interact regularly with clients to share updates, lead operational and project/ program level quarterly and monthly
business reviews.

-Create and maintain trustworthy relationships with client points of contact.

-Manage each project’s financial statements. -Ensure exceptional scores on KSAT (Client Satisfaction) and ESAT (Employee Satisfaction) measurements.

-Promote operational efficiency by providing regular feedback metrics to the local team.

REQUIREMENTS:

-Minimum requirements are a bachelor’s degree in Computer Science, Information
Systems, or a closely related field or foreign equivalent degree

- 5 years of experience in Operations in a client or service delivery environment

- 3 years of experience leading Trust & Safety Highly Sensitive

- Sensitive operations workflows in an in-house or outsourced environment for high-tech social media
companies

- 2 years of experience managing financial statements including budgets, Gross Margins,
Earnings Before Interest and Taxes (EBIT), and Profit and Loss

- 2 years of experience preparing and leading quarterly business reviews (QBRs) and monthly business reviews (MBRs) with client partners

- 2 years of experience drafting and reviewing Statements of Work (SOWs)

- 2 years of experience working in risk management. Domestic and international travel may be required approximately 1-2 times per year for trips lasting approximately 1 week.

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.