Team Leader (Mandarin) - KL

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• Consistent performance is key to business sustainability.
• We combine digital tools for productivity and encourage employees career trajectory through learning and coaching for better outcomes.
• Collaboration between internal and external parties to provide excellent customer service and achieve customer satisfaction.
• Ability to manage personal stress and emotions.
• Flexibility in any last minute’s changes.

Minimum Skills toHire:

• Excellent written and verbal communication in English and Mandarin (Communications Skills).
• Comprehension.
• Good Problem Solving.
• Critical Thinking Skills.
• Positive, Empathic and Professional attitude towards internal and external customer.
• Ability to stay calm when customers are stressed or upset.
• Multi tasking.

Preferred Requirements:

• Fluent in English language in written and oral. Candidates who can speak and written in Mandarin, we will an added advantage.
• Acquired at least Degree or equivalent / Diploma / SPM with at least 1 year of experience in customer service.
• Candidate who have Banking experience will be an added advantage.