Business Analyst - English - Kelana Centre Point

Business Analyst is responsible for the implementation and support of business information systems across multiple departments. They identify problems and opportunities within a company and ultimately provide solutions that help achieve the business' goals.

• Communicate with internal colleagues to understand the needs of departments and the organization.

• Work with external stakeholders to understand and investigate feedback into the service/function/product provided.

• Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes.

• Identify the processes and information technology required to introduce your recommendations.

• Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern.

• Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary.

• Support the staff and teams in making the recommended changes, including helping to resolve any issues.

• Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.

• 2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales
• Strong technical and numerical skills with advanced Excel skills and Looker studio proficiency
• Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights
• Detail-oriented and passion for problem-solving
• Experienced in handling large datasets
• Strong knowledge in Excel formulas, VBA, SQL Language & Macro
• Ability to work on own initiative or as part of a team
• Knowledge of data tools

• Working experience with Power BI

• Excellent analytical skills and an informed, evidence-based approach

• Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties.

• Working experience in KPI monitoring

• Working experience in contact centre sector is desirable.

• Ability to work under pressure on multiple projects within your project timeframes.

• Passion for creating solutions with a positive attitude to change.

• Strong interest in business and business development

• Good understanding of information technology