Teleperformance | Operations Assistant Manager | Hybrid-Warren, MI.

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs 

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Your Responsibilities

• Manage the overall performance and governance of the Statements of Work (together with Vendor Account
• Management / Business Development).
• Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt
• identification and resolution of Service delivery issues including implementation of preventative measures.
• Transition management during set up phase or expansion phases.
• Establish the Vendor infrastructure necessary to perform the Services, including all technology, financial, human
• resources, security, facilities and communication resources. Install all Service delivery processes and Service Level
• reporting mechanisms.
• Provide exceptional people management, mentorship and career development to members of your team,
• including managers and Agents, achieve low attrition levels and high employee engagement.
• Drive Operations teams to deliver continuous improvement and productivity/quality gains.
• Flag and escalate business risks timely to the Client teams

Required Skills

• Strategic thinker with strong analytical and problem-solving skills
• Minimum 6 month – 1 year Leadership | Management experience required
• 3+ years of people management experience, including managing team leaders, and a strong desire to develop
• team members
• Empathy for the Social community platform users and passion to create an exceptional user experience and
• provide outstanding support
• Excited to be part of a global operations teams, design effective business operations, tackle complex problems,
• and develop individual team members
• Adaptable and energized by a fast-paced environment; Significant experience in a complex fast paced
• environment
• Excellent written and verbal communication skills
• Preferred Requirements:
• Having high cultural awareness of political and social situations is a plus!
• Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
• Build a positive relation with Client in order to create new business opportunities
• Identify potential risks and opportunities of improvement in the process and suggest solutions

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer