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Transformation Consultant (Japanese Speaker) - KL/Penang

Apply Job ID 2025-61530

Teleperformance is a global leader in outsourced omnichannel customer experience management, serving companies around the world with customer care, technical support, customer acquisition, and debt collection programs. We are committed to delivering exceptional customer experiences through our integrated technology, analytics, and innovation expertise.

We are seeking a Transformation Consultant to join our team, driving business transformation and delivering strategic change initiatives across our organization.

  1. Transformation Strategy Development:
    • Collaborate with Operations leaders to develop and implement transformation strategies aligned with business objectives.
    • Conduct analysis and provide recommendations on organizational design, process improvement, and cultural transformation.
    • Design and implement change management plans to minimize disruption and ensure successful adoption of changes.
    • Develop and deliver training programs to support change initiatives.
  2. Stakeholder Engagement:
    • Build and maintain relationships with senior stakeholders, including executives, department heads, and team leaders.
    • Communicate transformation plans, progress, and outcomes to stakeholders.
  3. Project Management:
    • Manage transformation projects, ensuring timely delivery, budget adherence, and quality outcomes.
    • Coordinate with cross-functional teams, including IT, HR, and operations.
  4. Benefits Realization:
    • Develop and track benefits realization plans to ensure transformation initiatives deliver expected business outcomes.
    • Conduct post-implementation reviews to identify lessons learned and areas for improvement.
  1. Education: Bachelor's degree in Computer Engineering, Business Administration, Management, or a related field.
  2. Experience: Prefer someone with at least 2-5 year of experience in management consulting, transformation, or change management.
  3. Language: Japanese is a must as this role will support the Japan market
  4. Skills:
    • Strong business acumen and understanding of organizational dynamics.
    • Excellent analytical, problem-solving, and communication skills.
    • Proven ability to lead and manage cross-functional teams.
    • Japanese Language Proficiency Test (JLPT) N1 certificate is needed for non-native speaker
    • Experience with transformation methodologies (e.g., Agile, Lean).
    • Strong stakeholder management and influencing skills.
    • Proficiency in Microsoft Power Platform and Microsoft Office especially, Power Point and Excel
    • Knowledge in Machine Learning and Artificial Intelligence
  5. Certifications: Certification in transformation, change management, or a related field (e.g., Prosci, Lean Six Sigma) is desirable.
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