Senior Operation Manager - Mandarin/Cantonese - JB

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Key responsibilities include:

• Overall Operations Management: Responsible for the entire call center project management, ensuring project completion
• Team Development: Lead team building, position setting, and personnel training
• Process Optimization: Coordinate with departments to improve service processes and standards
• Performance Evaluation: Assess team performance to ensure service quality
• Revenue & Cost: meet internal Rev&GM target
• Close engagement with client
• Internally cooperate and support

Minimum requirements:

• Education & Language
  • Diploma/Degree and Above
  • English proficiency B2 CEFR level or higher (verbal and written)
  • Fluent in Mandarin or Cantonese (verbal communication required)
  • Experience
  • Minimum 8 years’ experience as a Team Managing experience in a BPO/Contact Centre Environment.
  • Preferably exposure to a similar e-commerce/marketplace industry in a BPO environment
• Skills & Competencies
  • Demonstrated experience in implementing cross company business processes across multiple teams
  • Strong analytical, presentation and business planning skills coupled with equally strong execution focus
  • Exceptional verbal and oral communication skills. Experience in working with teams across locations
  • Passion for ensuring an excellent user experience
  • Experience managing teams of 200+ people
• Work Requirements
  • Must be able to work in office at Medini 9,Iskandar Puteri, Johor, Malaysia