Reservation Project - Trainer

Responsibilities:

• Deliver new hire and continuing education training using various methods (ILT, online, CBT).
• Facilitate training, attending relevant meetings.
• Provide program-specific training to support staff.
• Deliver soft skills, sales, and/or technical training.
• Maintain relevant review exercises to measure agent retention.
• Create assessments to measure training success (with Training Manager).
• Administer and analyze training effectiveness surveys.
• Maintain a professional classroom environment.
• Develop custom courses in consultation with internal customers.
• Complete all required training programs.

Requirements:

• Verbal and written communication skills - Excellent
• Proficiency in English - Excellent
• Presentation skills - Excellent

Minimum Relevant Work Experience
• 3 years customer service experience with minimum 2 years training experience
• Minimum of 1 year of experience as a contact center trainer/agent.
• Experience in a corporate training background is beneficial, understanding business objectives and aligning training with those goals.
• Strong presentation and facilitation skills.

Minimum Training Required
• Fast learner and independent

Skills
• Minimum bi-lingual proficiency.
• Excellent Communication Skills: Mastery of verbal and written communication ensures the trainer can convey complex information understandably.
• Interpersonal Skills: Skilled at engaging with individuals and groups to facilitate learning effectively.
• Critical Thinking: Capacity to analyze situations and make sound decisions is vital.
• Adaptability: Ability to gauge user ability and modify delivery skills accordingly.
• Passion for Training: A genuine enthusiasm for helping others learn and grow.
• Related experience is strongly preferred.

Preferred Qualifications
• Proven experience as corporate trainer in the customer service industry
• Understanding of effective teaching methodologies and tools
• Willingness to keep abreast of new techniques in corporate training
• Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an
asset
• Affluent communication, presentation, and public speaking skills
• Organizational and time management abilities
• Critical thinking, analytical and decision-making abilities