TPUS | Assistant Manager Customer Experience | El Paso, Texas (Onsite)

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs 

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Your Responsibilities

As the Verizon OB Sales Assistant Call Center Manager, you will be responsible for developing and implementing a robust sales strategy to drive team performance and meet key business objectives. Your primary responsibilities include:

• Sales Strategy and Performance Management: Develop and implement sales strategies, incentives, and operational practices that foster a high-performance sales culture and exceed sales targets.
• Compliance and Reporting: Manage all center operations, including sales forecasting, staffing, budget management, and reporting to ensure alignment with client service commitments and financial goals.
• Operational Oversight: Oversee the day-to-day operations of the contact center, ensuring operational efficiency, service quality, and adherence to sales processes.
• Ethical Leadership: Promote the highest standards of ethical and professional conduct through your demonstrated individual performance and leadership.
• Strategic Collaboration: Act as a key liaison with various departments—including Account Management, Quality Assurance, Training, Recruiting, WFM, and IT—to ensure seamless operations and strategic alignment.
• Adaptability: Thrive in a fast-paced, high-energy, and change-oriented environment, adapting quickly to new sales strategies and market demands.
• Other Duties: Perform other related duties and assignments as required to support the success of the sales center.

Required Skills

REQUIRED EXPERIENCE

• Minimum of 6 months of call center sales management experience is required.
• Sales Management experience is a mandatory prerequisite.
• Experience in outbound sales is a plus.
• Proven experience managing multiple sales programs concurrently is a plus.
• Previous experience as a supervisor, team lead, or in a similar management role is required.
• Must have flexible availability based on the hours of operation.

QUALIFICATIONS 

• Proven Sales Management Experience: Experience managing sales programs with varying objectives, agent skill requirements, and technical solutions.
• Communication Skills: Strong verbal, listening, and written communication skills are essential for effective team leadership and client interaction.
• Technical Proficiency: Must have a high level of proficiency in Microsoft Office, including advanced functions in Outlook and complex data analysis in Excel.
• Sales and Business Acumen: Demonstrated ability to understand and implement strategic development, specifically with operating policies, procedures, and work process improvements.

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer