Quality Assurance Analyst - Mandarin (Thailand)
Apply Job ID 2025-59676- Construct searches and reports designed for automated analysis and topic identification
in recorded conversations from a contact center environment. - Make recommendations and define strategies that solve critical business problems,
through both established industry best practices and creative innovations. - Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with
specified project objectives. - Package, deliver, and at times present key findings and briefings.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyze & audit trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.
- Minimum 1 year of Quality Analyst experience.
- Fast learner who requires minimal supervision.
- Trust & Safety and Content Moderation experience is highly preferred.
- Language proficiency in Mandarin and English is mandatory.
- Experience in preparing and presenting written project status reports and executive
briefings. - Phenomenal communication, presentation, and public speaking skills.
- Organizational and time management abilities.
- Critical thinking, analytical and decision-making abilities.
- People management.